Terms & Conditions

These Terms and Conditions apply to all use of Broadreach Nature Ltd (referred to as website) including all transactions for the sale of goods on the website. These Terms and Conditions do not affect your statutory rights.

Please read through these Terms and Conditions carefully and we recommend that you print and keep a copy of these Terms and Conditions for future reference. You should also ready through the Terms and Conditions of other services or offers that you access through our website. We reserve the right to change the Terms and Conditions at any time with any changes taking effect on the date they are posted onto the website. It is your responsibility to ensure that you read the most up-to-date Terms and Conditions before you place an order.

The Terms and Conditions on this website create a legally binding contract between Broadreach Nature Ltd and the user (meaning the users of the website). By accessing the site or placing an order you accept these Terms and Conditions. You fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, please do not use this website.

If you have any queries regarding the terms and conditions on the website please email us at sales@broadreachnature.com


To use certain services on the website, you will need to register and will be required to provide certain personal information including your name, phone number, email address and any other information that is requested on the information page. You must ensure that all personal information provided to us is true, accurate, current and complete.

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You are responsible for maintaining the confidentiality of your password and account, you are also responsible for restricting access to your computer to prevent unauthorised access to your account.

You must contact Broadreach Nature Ltd immediately if you are aware of any unauthorised use or breach of security of your account.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use. If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website to these Terms and Conditions.

You are not allowed to use the website to make any false or fraudulent orders.

We are required by law to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities your Personal information and/or User Information upon request.

Information About The Website & Goods

We endeavour to ensure that all information is accurate on the website including product information, prices and pet advice. Prices quoted are correct at the time of publishing. There may be occasions where information is not correct through human error at Broadreach Nature Ltd. A large amount of product information is supplied by third party suppliers who from time to time may change ingredients, feeding guides and packaging on their products. You should always check the product packaging to ensure you have the most accurate product information.

Due to the nature of buying goods online there are subtle differences that are different to a shopping experience in store. You should acknowledge that:-

  • All dimensions are approximate
  • Product images on our website are to our best knowledge a comparable reflection of the physical product
  • We cannot guarantee that your monitor’s display of the colours will exactly replicate the colour of the product itself.

Should you find any errors on site, please notify us immediately so that we can rectify the error at the earliest possible time.

From time-to-time we may include links to third party websites where we think it is relevant. We not have control over these websites, and they do not undergo vetting by Broadreach Nature Ltd. We do not accept any liability in relation to the use of these websites.


All products are subject to availability. The items in your shopping basket that are not reserved may be purchased by other customers until we accept your order.

The display of products on our Website is not an offer by us to sell. There is no obligation for Broadreach Nature Ltd to supply the items until we accept your order.

To create a contract between you and us, the following steps must be taken:-

  • Your offer to purchase an item occurs when you place an order pressing the “Place Order” button at the end of the checkout process.
  • You will be sent by us an order acknowledgment emails that includes details of the products you have ordered
  • Acceptance of your order and completion of the contract occurs when we despatch your products, or notify you that your order is ready for in-store collection. You will be sent a despatch email notifying you that the goods have been provided to the courier for delivery

We reserve the right not to accept your order for any reason, the most common reasons for an order being declined are

  • We are unable to obtain authorisation for your payment
  • The product that you ordered is not available in stock
  • Pricing or product description errors
  • Failure to meet the eligibility criteria of the Terms and Conditions when placing the order

The contract of sale bwtween you and us is in England in the English Language.


All prices and offers for goods on the website are as advertised from time to time. The prices are in British Pounds Sterling (GBP) inclusive of VAT where applicable. We reserve the right to cancel any orders placed by you in the circumstance where there are significant pricing inaccuracies. You will be notified in the event of an order being cancelled.

We reserve the right to adjust prices before your order has been processed. You will be notified of any changes requesting your confirmation and agreement before the product(s) are dispatched.There may be occasions where prices of goods sold online differ from those in stores due to special promotions.

Promotions, Vouchers and Competitions

Broadreach Nature Ltd may include promotions, vouchers and competitions on the website from us or third parties. Each of these will be subject to availability along with their own set of terms and conditions.

Discounts and voucher codes offered by Broadreach Nature Ltd are valid for purchases made on the Website or telephone orders.

Promotions and vouchers are not exchangeable for cash, and they cannot be used with any other promotion or voucher unless otherwise stated. To redeem a promotional code you must enter the code in your basket before checkout page. These must be redeemed by the date published.


You can make payments for online purchases using Visa, Visa Electron, Mastercard and Maestro.

You confirm that the credit/debit card account being used for the purchase is yours and that you have authorisation from the owner to use it on their behalf.

Validation checks on the card holder and authorisation by the card issuer will be carried out on all credit and debit card transactions. If the card issuer refuses to authorise the payment to Broadreach Nature Ltd your order will not be accepted and we will not be liable for any non-delivery.

When you supply your payment details and personal information, you consent to allow Broadreach Nature Ltd to transmit your personal information for the purpose of conducting credit and anti-fraud checks with the appropriate authorities. We do not store credit card information nor do we share customer payment details with any third parties for more information please refer to our (Privacy Policy)

Broadreach Nature Ltd uses a Secure Socket Layer (SSL) technology to ensure you have a safe and secure shopping experience.

We cannot be held liable for any loss you have incurred in the event that a third party obtains unauthorised access to any data provided by you when accessing our website.

You will have ownership of the products when we receive full payment of all sums due in relation to the good including delivery charges

The goods will be at your own risk from the time of delivery.


We aim to delivery to the majority of postal areas in the UK including Southern Scotland and all of Wales. There are certain geographical area that we are unable to make deliveries to due to restrictions from our courier. Currently we are unable to ship to the following areas of the UK: Ireland, Isle of Scilly and Scottish Islands and Scottish Highlands, Channel Islands, Isle of Wight and the Island Of Man. Where the courier can offer alternatives there will be additional delivery charges.

Currently we are unable to accept orders for delivery outside of the United Kingdom including British Force Post Office addresses.

Broadreach Nature Ltd also reserves the right to refuse delivered to addresses such as PO Boxes or a communal postal address which may be deemed insecure by our delivery partners.

We ship orders 5 days a week Monday to Friday. If you place an order before 11am we will aim to ship your parcel on the next day, subject to stock availability and parcel volumes. Your parcel depending on its size will be sent via Royal Mail Tracked Service or through Interlink/DPD couriers with email tracking. Your delivery should arrive within 2 working days from the time you receive your order dispatched email. However there may be factors out of our control that may delay this. Please allow extra time for remote areas.

There may be circumstances out of our control that may impact our ability to deliver within this time frame which includes but is not limited to severe traffic disruption, fire, floods, strikes, industrial action or other events.

From time-to-time delivery of certain items will require a signature from a person. The signature will act as proof that you or the person whom the order is addressed has received delivery.

In the event that no one is available to sign for the items, then depending on the courier your product may be left in a “safe place or notification card will be left at the delivery address with instructions from the courier to either organise collection or redelivery.

From time to time your products may be delivered separately due to courier restrictions or stock being stored in different locations. If you have not received all of your products after 1 week of your Dispatch Confirmation email contact us sales@broadreachnature.com.

We aim to keep our delivery charges as low as possible, please visit our delivery policy page for further information on delivery charges.

Incorrect, Missing or Damaged Orders

If your order arrived incorrect, incomplete , damaged or if you have not received your order within 7 working days of receiving a Dispatch Confirmation email please contact us immediately by emailing sales@broadreachnature.com

Cancellations & Refunds

You are entitled to return products for a full refund up to 21 days from the delivery date provided you give us written notice in accordance to our returns procedure.

Broadreach Nature Ltd will not accept returns of personalised goods, made to measure goods, veterinary medicines, used food or unsealed CD’s /DVD’s or other recording media.

You must ensure that returned products are sent back unopened, in the original packaging, and they must be in a re-salable condition. The cost of returning the products back to Broadreach is your responsibility, unless the product delivered is not the item that was ordered, faulty or damaged.


The use and terms of this website and any contract formed are in accordance to English law and we agree to exclusive jurisdiction of the courts of England.

Please see our refunds policy

Under distant selling regulations you are able to cancel this contract, we will provide a full refund of the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after delivery of the products. This is on the provision that you have provided reasonable care of the products, the products are unused and that the products have returned to Broadreach in a resalable condition.

Rather than using your rights under the distant selling regulations you may prefer to return your products using our standard returns service. For more details please visit our returns policy.

Your right to return Prodcuts does not apply to Products that are personalised goods, made to measure goods, veterinary medicines, used food, unsealed CD’s/DVD’s/ or other recording media.

To return your products please refer to our returns policy and procedure.

Please ensure that you return the products within 14 days of cancellation of the contract. To cancel your order please provide written notice or contact us following the instructions on the returns policy. We will process refunds when we have received the returned product. Refunds will usually take 7 working days to clear.

Ownership & Intellectual Property

The Website is owned and operated by us. Broadreach Nature Ltd, a company registered in England under company number 08866468.

Broadreach Nature Ltd are the owners of all intellectual property rights on the website. You agree that content and material featured on the website is for personal use, which allows you to download content onto one computer hard drive. You agree that you may not without our express written permission, distribute or commercial exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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